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We navigate the world's oceans from our Italian base, delivering to Europe, the UK, USA, and Canada. For other destinations, contact info@aquaticcreatures.com—we'll see if we can reach you.

For orders with delivery in Europe, we offer Free shipping on orders above €150. Below this threshold, we ask for a €10 contribution. For orders to the United Kingdom, the Free Shipping threshold is €350, below which we ask for a €20 contribution.

Shipping to USA / Canada:

• Orders between €0 - €60 = shipping costs of €20
• Orders between €60 - €120 = shipping costs of €30
• Orders between €120 - €300 = shipping costs of €50
• Orders between €300 - €600 = shipping costs of €65
• Orders between €600 - €4000 = shipping costs of €120

Please note: orders outside the EU may incur local duties and taxes. These countries include USA / Canada / UK / CH and Norway.

Your security is our top priority. Rest assured, your data is fully encrypted and protected. At Aquatic Creatures.com, we employ certified secure servers and cutting-edge SSL encryption for every transaction. All payments are processed through a secure gateway, ensuring your credit card details remain completely unreadable to anyone else. Look for the "https" and padlock symbol in your browser – that's our guarantee of a secure connection. For added protection, we'll ask for your CVV2/CVC2/CID security code with each credit card purchase.

We offer a 30-day return window from the date you receive your order. If you're returning an item because you've changed your mind, you'll cover the return shipping. If the item is faulty or damaged, we'll take care of the return costs. Just contact our customer support to start the process, and ensure the item is in its original condition.